WeddingMart is headquartered in the United Kingdom. Our main office and warehouse are located in Birmingham, providing a wide range of wedding and event products to customers across the country and internationally.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Please select your preferred payment method at checkout.

WeddingMart is committed to providing high-quality wedding and event products since 2012. We pride ourselves on our reliable customer service and the quality of our products, which have earned us a reputation as a trusted leader in the wedding and event supply industry. We maintain transparent business practices, secure payment processing, and a straightforward return policy to ensure customer satisfaction. Our long-standing presence in the market and positive customer testimonials reflect our dedication to excellence and trustworthiness.

Feel free to read Our Customer Reviews and testimonials on our website or contact our support team if you have any specific queries about our services or products.

Yes, customers are welcome to visit our warehouse by appointment to view and purchase products directly. Appointments can be requested via our website at WeddingMart Appointments. Once we receive your request, our customer service team will check availability with the warehouse and confirm your appointment via email within 2 working days.

All our products are in stock in our UK based warehouse unless marked as Out Of Stock or Pre-Order in our website. We will contact you straight away if for some reasons we cannot fulfill your order or there is an error in the listing which are very rare case. 

We regularly update our stock levels on the website. If a product is out of stock, this will be indicated and marked on the product’s page. You can often request to be notified when the item is back in stock.

We offer a diverse range of products including pipe and drape, table linens, chair covers, backdrops, lighting, artificial flowers, blossom trees, centerpieces and other decorations. Our full product lineup is available for browsing on our website.

Placing the order on our website is very easy. You can browse through our catalogue and add the items to the cart. Then click on the checkout to make the payement and place the order which is safe and secured.

You can easily track the status of your order by visiting our order tracking page at WeddingMart Order Tracking. Simply enter your order number and email address to view the latest updates. Additionally, you can log into your account on our website to check the status of all your orders. This ensures that you are kept up-to-date on the progress of your delivery from the moment you place your order until it arrives.​​​​​​​

Click Here WeddingMart Order Tracking

Unfortunately, we do not process orders over the phone. However, if you are unable to place your order online for any reason, please email us at [email protected] with your full order details. This includes the quantity, product codes, delivery address, preferred delivery method (standard or express), and a contact number. We will process your order manually and send you an invoice for payment. This ensures that you can still complete your purchase smoothly and efficiently.

After your payment is processed, you will receive an order success message on the screen along with your order ID as well as an order confirmation via email that includes details of your purchase. If you do not receive this email, please check your junk / spam folder as some cases it may end up there. Dont forget to mark our email address as safe to avoid same for all future emails from us.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Please select your preferred payment method at checkout.

We charge VAT on all sales inside UK. All prices displayed on our website include VAT, where applicable. However, if you are buying from outside UK, we dont charge VAT but you may require to pay this to your respective custom and tax authrity when goods received at the border.

If you experience any issues with your payment, please do not hesitate to contact our customer service team for assistance. You can reach us quickly and conveniently via our Contact Information Page. We recommend using our email service for the fastest and most efficient resolution of your queries.

Yes, it is safe to use your credit card on our website. We use SSL encryption technology to protect your personal information and ensure the security of your transactions. We do not process cards in our website directly, all card infirmation are processed in a secured third party payment gateway. 

At this time, we cannot split a single order across multiple payment methods. You will need to select one payment method for the entire order.

If your payment is declined, please check that your card details are correct, including the expiration date, CVV, and billing address. If all information is correct and you still experience issues, please contact your bank or card provider for further assistance. Unfortunately, we dont have access to all the information to see why a card has been declined.

It is a common practice for the card provider / bank to put the payment on hold if a card payment / transaction failed online for security reasons but they usually release this within 48 hours. 

There are 2 more payment methods availbale at the checkout, PayPal and Bank Transfer. You can try the same card via PayPal. You do not require to have a PayPal account to pay using a debit or credit card.

After your payment is processed, you will receive an order success message on the screen along with your order ID as well as an order confirmation via email that includes details of your purchase. If you do not receive this email, please check your junk / spam folder as some cases it may end up there. Dont forget to mark our email address as safe to avoid same for all future emails from us.

Unfortunately, we don't accept telephone orders due to security reasons. However if you are unable to pay on our website for some reason, please do contact our customer service.

You can pay into our account. Please select the BANK TRANSFER at the checkout to place your order. You will receive the payment information email with bank account details to make the payment.

You can easily track the status of your order by visiting our order tracking page at WeddingMart Order Tracking. Simply enter your order number and email address to view the latest updates. Additionally, you can log into your account on our website to check the status of all your orders. This ensures that you are kept up-to-date on the progress of your delivery from the moment you place your order until it arrives.​​​​​​​

Click Here WeddingMart Order Tracking

All our products are in stock in our UK based warehouse unless marked as Out Of Stock or Pre-Order in our website. We will contact you straight away if for some reasons we cannot fulfill your order or there is an error in the listing which are very rare case. 

We regularly update our stock levels on the website. If a product is out of stock, this will be indicated and marked on the product’s page. You can often request to be notified when the item is back in stock.

We provide various delivery options to meet your needs, including standard delivery, express delivery, and next-day delivery when orders are placed before the specified cutoff time. Delivery times will depend on the shipping method chosen and the destination.

For more detailed information on timing and pricing, please visit our UK Delivery Information Page.​​​​​​​

You can receive a detailed delivery estimate by entering your postcode at the product page, shopping basket or checkout on our website. This will provide you with the most accurate delivery options and costs available to your address, ensuring you can make informed decisions about your order.

We often use FedEx and Parcelforce for our UK mainland deliveries depending on your order size and delivery location. However, we do use other courier services too.

Yes, we do offer express delivery service within the UK. When you select express delivery at checkout, we use courier services that typically provide next-day delivery. However, please note that for large or bulky items, long-length items, or orders consisting of several boxes, remote or offshore addresses, delivery may take up to 48 hours.

We accept returns within 30 days of receipt. Items must be unused, in their original packaging, and in a resellable condition. Certain items may be excluded from returns; please refer to our detailed returns policy on our website.

Refunds are processed upon receipt and inspection of the returned items. Once we receive your returned items at our warehouse, we aim to process the returns within 14 working days. Refunds are issued back to the original method of payment and may take up to 10 business days to appear in your account, depending on your bank or card issuer.

For more detailed information, please visit our Return Policy Page.

To arrange a return, please contact our customer service team to initiate the process within the allowed time frame. We will provide you with a return authorization and instructions on how to send your items back.

We charge VAT on all sales inside UK. All prices displayed on our website include VAT, where applicable. However, if you are buying from outside UK, we dont charge VAT but you may require to pay this to your respective custom and tax authrity when goods received at the border.

We cannot remove or sell without VAT. We charge VAT at current applicable UK vat rate on all our sales inside UK. If you are buying from outside UK, you are exempt of VAT.

Placing an order with us is easy and secure! Just follow these simple steps:

1. Browse or Search Products: Start by browsing through our categories or using the search bar to find the products you need for your event.
2. Select Your Products: Once you find a product you like, select the desired quantity and any other specifications (like color or size), and click the ‘Add to Cart’ button.
3. Review Your Cart: After adding your items, you can review your cart by clicking the ‘Cart’ icon at the top right of the page. Here you can make adjustments to your order if necessary.
4. Proceed to Checkout: When you’re ready to purchase, click ‘Proceed to Checkout’. You’ll be prompted to log in if you haven’t already done so, or you can continue as a guest.
5. Enter Shipping Information: Fill in your shipping details. If you’re a registered user, you can select an address from your address book.
6. Choose Delivery and Payment Options: Select your preferred delivery method and enter your payment information. 
7. Review and Confirm Your Order: Take a moment to review all the information you’ve entered. You can still make changes if something isn’t right.
8. Place Your Order: Once you’re satisfied with your order details, click the ‘Place Order’ button to complete your purchase. You will receive an email confirmation with your order details and another email once your order has been shipped.

If you need any assistance during the ordering process, please do not hesitate to contact us via email for support. We’re here to help make your experience as smooth and enjoyable as possible.

Our website uses SSL encryption to protect your personal and payment information. Our website is hosted in a secured server and complies with UK and international law. We regularly maintain and update our website. 

We do not store any financial or credit card details in our website which is handled by thirdparty secured payment gateway who are regulated. We are committed to providing a secure online shopping experience for all our customers.

If the website is not displaying correctly, try refreshing the page, clearing your browser’s cache, or using a different browser. Ensure you have a stable internet connection. If problems persist, please take a screen shot and email us to help us resolve this for you. 

If you receive an error message during the checkout process, please take note of the message and contact our customer service team via email. It helps to provide them with any specific error codes or messages you see so that they can resolve the issue more efficiently.

While we offer multiple methods to reach us, we highly recommend contacting us via our customer service email for the most efficient service. Please email us at [email protected] for any inquiries or support needs. Email allows us to:

• Provide detailed responses and share helpful resources like product links, images, or specific page links to our website.
• Send and receive images, which can aid in resolving any issues more effectively.
• Keep a record of our correspondence, ensuring nothing is missed and allowing for thorough follow-up.

For additional contact methods and information, visit our Contact Information Page.