UK and International Delivery Information for Wedding and Event Decorations
We offer few delivery service options depending on the delivery address and post codes. The cost and available options can be checked by adding the item in the shopping cart and then enter the address to calculate the delivery charges and select the serive available to suite your needs. Unfortunately, we do not offer any guarantee on the delivery service and Do not offer refunds for express delivery if the courier failed to deliver next working day. We use FedEx next day service for express delivery which is one of the reliable courier in UK and often delivers next working day.
Available Delivery Services
- UK Express Delivery ( 2 Working Days*)
- UK Standard Delivery (3-5 Working Days*)
- UK Saturday Delivery (Saturday Service*)
- Norther Ireland (10-15 Working Days dpending on custom clearance) Please note we do dispatch the goods within 3 working days but do not have any control over the delivery time due to the customer clearance and other issues at the border). We suggest you to keep checking your tracking number and contact the couerier.
- International Delivery: Please contact us for a quotation.
- Pallet Delivery: Express 5 working days and Standard 7-10 working days.
|
Order Value |
Standard Delivery |
Express Delivery |
Saturday Delivery |
Northern Ireland |
|
0-£49.99 |
£6.99 |
£9.99 |
£19.99 |
Please check on the product page |
|
£50+ |
£6.99 |
£19.99 |
£19.99 |
Please check on the product page |
|
£100+ |
FREE |
£19.99 |
£39.99 |
Please check on the product page |
|
£200+ |
FREE |
£19.99 |
£39.99 |
Please check on the product page |
|
£500+ |
FREE |
£29.99 |
£49.99 |
Please check on the product page |
|
£1000+ |
FREE |
£49.99 |
Not Available |
Please check on the product page |
* We do not offer any guarantee on delivery due to lot of factors and uncertainity can effects the delivery but enjoying 92% success rate to be delivered within the given time frame. working days do not include weekends and bank holidays. If the order required to send on a pallet, please allow 5 working days for express delivery and up to 10 working days for standard delivery.
If your order consists of multiple packages, the courier may not deliver the items in one attempt as sometimes packages get splitted in different routes. Please allow 1 working days extra if all the packages were not delivered.
All prices are subject to UK standard VAT.
Delivery Areas
Our standard delivery area includes UK Mainland Addresses. Northern Ireland, highlands and some post codes areas are not included in our standard delivery rate due to courier restrictions such as follows but are not limited to IV, KW, HS, ZE, IM, JE, GY, PA2,PA9, KA27, KA28, PH4, PH9, AB17, AB20, AB26, AB99, AB51, PA34 , AB55, AB43. Please contact us directly for a quotation.
General Delivery Terms and Information
- Orders are dispatched Monday to Friday except Bank Holidays, The cut off time for Express Delivery is 1PM
- Express Service is not guaranteed but enjoying 92% success rate to be delivered next working day
- We partner with FedEx, DHL and other courier services to send most of our items but My Hermes and Royal Mail services are used to send the small items and samples.
- If the order is big and consists of items which need to be sent on a pallet, the express delivery may take up to 5 working days and standard delivery would be around 7-10 working days inside UK mainland.
- We will use reasonable efforts to deliver the products ordered within the timescales indicated on the Site or on the confirmation e-mail sent to the Customer. These delivery timescales are estimates; they are not guaranteed.
- The courier deliver the items at the address, a signature is not mandatory.
- The courier will deliver the items between 7AM to 6pm anytime and the buyer must make sure that someone in the address to receive the items.
- The courier will leave the items with available neighbour unless instructed not to do so by the buyer when making the purchase.
- The courier will make a second attempt to deliver the items if they failed to deliver the items in first attempt. The courier will hold the items for further 3 days in their local depot before sending back to us unless the buyer collect the items from the local depot. The buyer will needs to pay re-delivery charger and a further £20.00 return charge will be payable. There will be £10.00 re-delivery charge for small standard item and 20+vat for item longer than 120cm if the buyer would like the courier to deliver the items again after 2nd failed attempt. If the item was sent on a pallet, a pallet rate will be applied for the above cases.
- If the goods ordered and refused at the delivery point, the delivery cost will not be refunded and a furhter return to sender cost will be applied to the buyer account. If the order was eligible for free delivery, the delivery cost will be based on the actual courier cost or 10% of the order value which ever is greater.
- WeddingMart shall not be liable for any direct or indirect damages for failing to fulfil the order or failing to deliver the items on time for any reasons, (including but not limited to loss of time, emotional damage, reputational damage, loss of revenue, loss of profit or loss of an opportunity.
Upon Receipt of Goods
- If you discover a problem with the delivery or an item/items that you have received from us appear to be damaged or defective, please e-mail us as soon as possible explaining the problem in as much detail as possible.
- No refunds or exchanges will be issued for used merchandise.
- We will investigate your claim and depending on the nature of the issue we may request that you return the items to us for inspection.
- Upon inspection a decision will then be made and we will either dispatch replacements, refund or return the goods back to you.