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FAQ

 

Frequently Asked Questions

ORDERING

How to place an order

Placing the order on our website is very easy. You can browse through our catalogue and add the items to the cart. Then click on the checkout to make the payement and place the order which is safe and secured.

Are you based in UK?

We are a UK company and all our stocks are in UK for immediate dispatch. 

Do you have the products in stock?

All products are in stock unless it says out of stock in the website. We will contact you straight away if for some reasons we cannot fulfill your order or there is an error in the listing which are very rare case.  

 

PAYMENTS

What payment options do you offer

We offer 3 Payment options at the checkout 1. Card Payment 2. Bank Transfer 3. PayPal

My card has been declined? Your website don’t accept my payment?

The most common reason for a card to be declined is the address mismatch. If the billing address doesn't match with the card registered address, the card can be declined. Unfortunately, we don't receive the information from the card processor why a card has declined, hence cannot provide any details of individual transaction. We have 2 more payment options at the checkout, Bank transfer and PayPal. You may try to use the same card on PayPal to make the payment and you will not require to have a PayPal account to do so. If you are still unable to make the payment, please email us your full order along with product codes, delivery address and contact number to issue you an invoice.

Can I pay over the phone?

Unfortunately, we don't accept telephone orders due to security reasons.

Can I pay into your account? Do you accept BACS payment?

You can pay into our account. Please select the BANK TRANSFER at the checkout to place your order. You will receive the payment information email with bank account details to make the payment.

 

DELIVERY

  • How long delivery takes?

Please click here for our delivery information page

  • Do you offer next day delivery?

We do offer Next Day Delivery service inside UK Mainland addresses which is availbel in the checkout

  • Which courier service do you use?

We use FedEx, DHL, MyHermes depending your order

 

Return

  • What is your return policy?

Please click here for our return policy